Terms and Conditions

- Terms and Conditions

Welcome to BeeGentle Essence.
By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

- Use of Website

  • By using this website, you confirm that you are 18 years or older

  • You agree to use our website only for lawful purposes

  • Any misuse, unauthorized access, or harmful activity is strictly prohibited

- Product Information

  • We make every effort to display accurate product details, images, and descriptions
  • Product colors or packaging may slightly vary due to lighting, screen settings, or manufacturing updates
  • All products are intended for external use only
  •  

- Personal Care Disclaimer

  • Wax products are hygiene and personal care items

  • Results may vary from person to person depending on skin type

  • Please perform a patch test before use

  • We are not responsible for any allergic reactions or misuse of products

- Orders & Payments

  • All orders are subject to availability and confirmation

  • Prices are subject to change without prior notice

  • Payments are processed securely via trusted third-party payment gateways

  • We do not store your payment details

- Order Cancellation

  • Once an order is placed, it cannot be cancelled by the customer

  • If a product is found to be out of stock, the order may be cancelled from our side

- Shipping & Delivery

  • Orders are processed within up to 2 working days

  • Estimated delivery time is 5–7 working days

  • Delivery timelines may vary due to location or external factors

  • Customers must provide a complete and accurate shipping address

- Returns & Replacements

  • Returns or replacements are subject to our Return Policy

  • Replacement requests are accepted only with a complete unboxing video

  • Used, opened, or seal-broken products are not eligible

  • Refunds are not applicable; only replacements (exchange) may be provided if approved

- Proof Requirement

  • An unboxing video recorded from sealed package to full opening is mandatory for any claim

  • Claims without valid proof will not be accepted

- Intellectual Property

  • All content, images, logos, text, and designs on this website are the property of BeeGentle Essence

  • Unauthorized copying or use is strictly prohibited

- Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages

  • Use of our products is at the customer’s own discretion and responsibility

- Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time

  • Changes will be effective immediately upon posting on the website

Our aim is to maintain transparency, fairness, and a safe shopping experience for all our customers, Thank You.